Refund Policy
Eligibility for Refunds
Refunds may be issued in specific cases, such as duplicate payments, technical issues that prevent access to purchased services, or unauthorized transactions (subject to investigation).
Each refund request will be reviewed on a case-by-case basis. Eligibility does not automatically guarantee approval of a refund request.
Refunds are provided only for purchases made directly through Openlly’s official payment channels. Purchases made through unauthorized third-party platforms or resellers are not eligible.
- Duplicate payments for the same purchase
- Technical errors preventing access to purchased content
- Unauthorized transactions reported promptly
- Verified billing mistakes caused by system errors
Refunds are not provided for change of mind, misuse of the service, user negligence, or expired promotions. Any misuse of the refund process may result in suspension or termination of your account.
Refund Request Timeline
Refund requests must be submitted within 7 days of the original transaction date. Requests submitted beyond this timeline will not be considered.
In certain exceptional cases, such as extended service downtime or critical technical issues, we may extend this timeline at our discretion.
Timely submission of refund requests is the responsibility of the user. Failure to provide the necessary information within the deadline may result in denial of the refund.
Processing Time
Once we receive your refund request, our support team will review the claim and verify the details.
Refunds, once approved, will be initiated to your original payment method only. Alternate refund methods (such as cash or third-party transfers) are not supported.
We are not responsible for delays caused by your bank, credit card provider, or other financial intermediaries.
- Approved refunds will be processed within 5–10 business days
- Delays may occur due to weekends, public holidays, or banking restrictions
- Users will receive an email notification once the refund has been initiated
In rare cases, it may take up to 15 business days for funds to appear in your account, depending on your payment provider’s policies.
How to Request a Refund
To request a refund, please email us at djsmk123@gmail.com with the required details.
Incomplete or vague refund requests may be rejected. Please ensure that all relevant information is included in your request.
Providing accurate and verifiable details will help us process your request more efficiently.
- Your registered email address
- Order ID or transaction reference
- Reason for the refund request in detail
- Supporting screenshots, invoices, or error logs (if applicable)
We may request additional documents or information to verify your claim. Failure to cooperate may result in denial of the refund request.
Non-Refundable Situations
Certain purchases and scenarios are strictly non-refundable. By completing a transaction on Openlly, you acknowledge and agree to these conditions.
These restrictions are in place to protect the integrity of the platform and prevent abuse of the refund system.
- Change of mind or accidental purchase
- Promotional or discounted offers after expiry
- Services already consumed or used substantially
- Violations of our Terms of Service or policies
We reserve the right to deny refund requests that we determine to be fraudulent, abusive, or inconsistent with our policies.
Contact Us
If you have questions about this Refund Policy or your specific case, you can reach us at the following:
- Email: djsmk123@gmail.com
- Address: Yamuna Vihar,Delhi-110053,India
- Support response time is typically 24–48 business hours, but may vary depending on ticket volume.
Please note that contacting us through unofficial channels (e.g., personal emails of staff or social media accounts) will not be considered a valid refund request.